FAQ

Where are you located?
We are based out of Copenhagen, Denmark.
 
Do you ship internationally?
Yes! And we offer free international shipping on order over 150 kroner.
 
Where do you ship from?
For Europeans orders, we only ship out of Denmark. For some US order, packages will ship from the US. If your order is shipped from the US, you will receive a tracking number when the order has been fulfilled. For questions about which items are shipped from the US, please contact copenhagenpearls@gmail.com.
 
Can I track my package?
This depends on which shipping option you choose. For the free delivery option, tracking is not included.
 
What if my package is delayed?
As soon as we have dropped off your package at the post office, unfortunately delays are out of our hands! For international orders, packages leave Denmark within 1-2 days after drop-off but the delivery time completely depends on how quickly your local postal service picks up your package from the airport. We appreciate your patience.
 
Are your products handmade?
Most of our jewelry is handmade! All of the pieces made of (18k gold plated) 925 sterling silver are handmade which includes all of our earrings, most of our bracelets and a selected number of necklaces. If a piece is not handmade, it will be clearly stated in the product description.
 
Is your jewelry water-resistant?
This depends on the material. We always recommend you keep your jewelry out of water even though all of our pieces are tarnish-resistant. However, our stainless steel jewelry is water-resistant and won't rust or change color if it's exposed to water.