Shipping & Returns

PSA: Black Friday shipping

For Black Friday, orders can take up to 10 days to be processed. You agree to these terms when making a purchase between November 26th-November 29th.

Shipping

Denmark

All orders are sent from Denmark with Postnord as Quickbrev. No tracking available.

Delivery time: 1 business day — 35 DKK

Please allow up to 3 business days to process your order since most of our products are made-to-order. You will be notified when your order has shipped.

USA

All rings are sent from New York with USPS First-Class mail. Tracking available.

Delivery time: 3 business days — Approx. $5.75 (35 DKK)

 

All other orders are sent from Copenhagen with regular mail. No tracking available.

If you want tracking and your order ships from Copenhagen, this option is available for approx. $22 (135 DKK).

Delivery time: Approx. 6-10 business days — Approx. $5.75 (35 DKK)

Please allow up to 3 business days to process your order since most of our products are made-to-order. You will be notified when your order has shipped.

International

All orders are sent from Denmark. Two options are available:

Budget shipping (NO TRACKING)
Delivery time: 6-10 business days — Approx. €4.70 (35 DKK)

Standard shipping (TRACKING)
Delivery time: 6-10 business days — Approx. €18 (135 DKK)

Please allow up to 3 business days to process your order since most of our products are made-to-order. You will be notified when your order has shipped.

 

Returns & Guarantee

All orders can be returned or exchanged to another product if it is sent back no later than 14 days after you received the order. The product must be unused and in the same condition as when it was received. All shipping costs must be covered by the customers.

For any questions or concerns please email us at copenhagenpearls@gmail.com and make sure to fill in the subject line.

All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item. This does not include defects caused by improper use, faulty maintenance or general wear. In case of a complaint or a missing delivery, please contact Copenhagenpearls@gmail.com including your order number, images of the claim and a description.