Shipping & Returns

Shipping

Denmark

All orders are sent from Denmark.

Quickbrev

Delivery time: 1 business day — 29 DKK

Almindeligt brev

Delivery time: 4-6 business days — 0 DKK for orders over 149 DKK

DAO

Delivery time: 2-4 business days — 29 DKK

The delivery time means how long it will take from the moment it is picked up by the post office. Please allow up to 3 business days to process your order before it will ship. You will be notified when your order has shipped.

USA

All rings are sent from New York with USPS First-Class mail. Tracking available.

Delivery time: 3 business days — 33 DKK

All other orders are sent from Copenhagen with regular mail.

Budget shipping (NO TRACKING)

Delivery time: Approx. 6-10 business days — 33 DKK

Standard shipping (TRACKING)
Delivery time: 6-10 business days — Approx. €18 (135 DKK)

Please allow up to 3 business days to process your order since most of our products are made-to-order. You will be notified when your order has shipped.

International

All orders are sent from Denmark. Two options are available:

Budget shipping (NO TRACKING)
Delivery time: 6-10 business days — 33 DKK

Standard shipping (TRACKING)
Delivery time: 6-10 business days — Approx. €18 (135 DKK)

Please allow up to 3 business days to process your order since most of our products are made-to-order. You will be notified when your order has shipped.

 

Returns & Guarantee

All orders can be returned or exchanged to another product if it is sent back no later than 14 days after you received the order. The product must be unused and in the same condition as when it was received. All shipping costs must be covered by the customers.

For any questions or concerns please email us at copenhagenpearls@gmail.com and make sure to fill in the subject line.

All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item. This does not include defects caused by improper use, faulty maintenance or general wear. In case of a complaint or a missing delivery, please contact contact@copenhagenpearls.com including your order number, images of the claim and a description.

By making a purchase, the customer agrees to pay for the shipping costs (35 DKK) if he or she does not pickup the order from the collecting point and it is returned to us. The 35 kr. will be subtracted from the refund amount.